My Bag
a

Returns

We want you to be fully satisfied with every item you purchase from Peltz. If, for whatever reason, you are not satisfied with your purchase, we will accept returns (sorry, we do not offer exchanges).

Please read the terms below before requesting a return label
  • For our reduced Return Label Service, returns must be received back within thirty (30) days of the order date.
  • Manual returns must be received back within thirty (30) days of the date received
  • All items must be in the original, unworn, re-salable condition.
  • Merchandise with manufacturing defects will be replaced, or refunded at our discretion.
  • If merchandise is sent back as a return in unacceptable, or non-resalable condition we are not responsible for return shipping.
  • Merchandise must be returned in the original shoe box with a copy of your shipping notice, order confirmation, or packing slip.
  • Please use an outer carton to ship back returns. We are unable to re-sell shoes that have taped and damaged boxes. A fee of up to $10 will be deducted from returns that have taped boxes.
  • All denied returns must have the return shipping prepaid within 120 days of Peltz receiving the non-refundable item.
  • Peltz does not offer exchanges, instead please place a new order.

Return Label Service

We offer a return label service for you to print out at home and save the hassle! Simply attach your return label to your package and give it to your local UPS carrier or drop box. When using the return label service, $6.00 will be deducted from the total amount of your refund. Please allow up to 10 days for us to recieve and process your return. Return label service is not available for Alaska, Hawaii, or U.S. Territory shipments.
  1. Include a copy of your shipping notice, order confirmation, or packing slip.
  2. Fill out the return label form.
  3. Attach the label to the outside carton.
  4. Give your package to the local postal carrier.

Please enter the order number for the return:




Manual Return:

If you wish to send back your returns on your own:

  1. Include a copy of your shipping notice, order confirmation, or packing slip.
  2. Address and ship package to:
    • Peltz Shoes
    • Returns/Internet Department
    • 10900 US HWY 19
    • Clearwater, FL 33764