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Returns

Return Label Service

When using the return label service, $6.00 will be deducted from the total amount of your refund. Please allow up to 10 days for us to receive and process your return. Return label service is not available for Alaska, Hawaii, or U.S. Territory shipments.
  1. Include a copy of your shipping notice, order confirmation, or packing slip.
  2. Fill out the return label form.
  3. Attach the label to the outside carton.
  4. Take the package to your local UPS store.

Enter the order number for the return:




Please read the terms below before requesting a return label

Damages, Defects, Incorrect Items

Return Policy

  • -------------- Important --------------
  • No returns without original shoe box.
  • No returns with shoe box taped or marred.
  • No returns unless original shoe box is shipped in outer carton.
  • No returns on merchandise not in original, resell-able condition.
  • --------------------------------------------
  • Returns must be received back within thirty (30) days of the order date.
  • Merchandise must be returned in the original shoe box with a copy of your shipping notice, order confirmation, or packing slip.
  • All items must be in the original, unworn, resellable condition.
  • Merchandise with manufacturing defects will be refunded at our discretion.
  • If merchandise is sent back as a return in unacceptable, or not in resellable condition, we are not responsible for return shipping.
  • Please use an outer carton to ship back returns. We are unable to re-sell shoes that have taped and damaged boxes. We will not accept any returns without the original shoe box.
  • All denied returns must have the return shipping prepaid within 120 days of Peltz Shoes receiving the non-refundable item.
  • We do not offer exchanges, instead we please ask that you place a new order.

If sending your return manually please send to:

Peltz Shoes
Returns/Internet Department
998 Gerdt Court
Suite A
Greenwood, IN 46143