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FAQs

Q: How long has Peltz Shoes been in business? Can I have more information about your company?

A: Our goal is absolute customer satisfaction. This is why we offer quality, name brand shoes in hard to find sizes and widths at great prices. We have been providing sizes, service, savings and selection for our customers since 1957.

Q: Where are your retail stores located?

A: Peltz Shoes currently has five store locations in Florida. Click here for more information, or follow the link at the top of the page.

Q: What forms of payment do you accept?

A: We accept MasterCard, Visa, Discover and American Express.

Q: Is it safe to use my credit card on your site?

A: Yes, our website is very secure. We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. For more information, click here.

Q: Do you charge sales tax on any item?

A: We are required by law to collect sales tax on orders being shipped to addresses in Florida (at 7%) and South Carolina (at 8%).

Q: I want to return my purchase. What do I do?

A: We will accept returns of unworn, resellable merchandise for a refund only, when received by us withing thirty (30) days of the original shipping receipt date. For full description of terms and conditions, please click here.

Q: Do you have a catalog

A: Our entire product line is online; a physical catalog is not available at this time.

Q: How long will it be before I receive my order?

A: We process orders daily. You can expect your shipment in 3 to 10 business days. If an item is on backorder, we will notify you immediately with an updated ETA.

Q: How is my order shipped?

A: We ship insured ground via UPS or Priority Mail via USPS. For more information, click Here.

Q: Can I expedite my shipping?

A: We offer Second Day delivery however it may not be available on all products. Please click here for more information.

Q: Do you ship to PO Boxes or Military APO/FPO addresses?

A: Yes. We ship to both PO Boxes and Military APO/FPO addresses via Priority Mail. For more information about shipping, click here.

Q: What do you charge for stardard shipping on an order?

A: Standard shipping is a $5.00 flat fee and each additional pair is free. UPS ground shipping is a $7.50 flat fee and each additional pair is free. 2nd Day Air is $14.99 and each additional pair is $6.00. For more information about shipping charges, click here.

Q: Where can I find the status of my order?

A: You can find the status of your order at anytime by clicking here.

Q: How do I change or cancel my order?

A: Please contact our Customer Service Department at 1-877-347-4949 immediately if you need to change or cancel your order. Please by advised that some orders as shipped very soon after placement and may not always be possible to cancel.